Basic troubleshooting
- Disable any browser extensions, plugins, or add-ons
Third-party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one by one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. - Restart your router and modem
Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting it to perform a hard reboot. - Update your browser
Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here. - Close excess browser tabs or applications
Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows. - Clear your browser’s cache
Refreshing your browser's cache can help with different audio and video issues, including playback.- Learn how to reset your browser's cache for
- Disable/Enable Hardware acceleration
Hardware acceleration makes resource-hungry operations run more efficiently but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings.
Source: Vimeo.com
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article